Shipping & Returns

Shipping/Postage Cost; 
New Zealand
, $8NZ anywhere in New Zealand (any number of items). Orders over $400 will be sent postage free in New Zealand only. Insurance (if requested) is extra.
Australia, $12NZ anywhere in Australia (any number of items). Insurance (if requested) is extra.
All Other Countries, customers from other countries will pay actual cost (cheapest way, your choice).
Your order will be sent by NZ Post unless specified. Please ensure you have supplied a correct current Postal Address. Model Barn will not accept any responsibility for delayed or lost orders due to incorrect or incomplete
postal delivery details being provided.
Other delivery options may carry additional charges.

Dispatch, Shipping/Postage Time;  Your order will be dispatched within 1 working day of payment being received. Our target delivery time is 5 working days in New Zealand. Please allow 5 - 10 working days for your order to arrive in New Zealand. Please allow longer delivery times to other countries.

Cancellation; Your order may be cancelled at any time prior to dispatch without incurring any cost. Any item not in stock at the time of ordering will be refunded within 1 working day of payment.

Returns; If you are not satisfied with any item, it may be returned within 14 days of purchase for a refund (shipping/postage & insurance is non refundable). The cost to return goods to Model Barn Ltd is at your own expense, unless we have sent an incorrect item. If you require a replacement, we will sent this at no further cost. If we cant provide you with a replacement or you dont want one, we will refund your purchase price.
Please contact us asap if you are unhappy with your purchase.
We will advise the correct proceedure to return your items.

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